| Changing
Plans
When upgrading
or downgrading a hosting account to a different
hosting plan, a new setup fee will be required.
SCANMASTER will waive the Plan Change fee if:
- The Plan Change is within
30 days of activation.
- Upgrading from a Domain
Name Reservation account to Basic Hosting or
higher plan.
Your renewal
date will remain the same except in instances
involving a UNIX to NT -or- NT to UNIX platform
change.
Changing
Servers
Upgrading or
downgrading your account to or from an Enterprise
Plan or High Volume Plan most likely will require
moving your account to a different server. In
this case, please confirm that you and your client
have read the following notes carefully so that
we may proceed with the upgrade or downgrade of
your account.
1) Moving
your account to a new server will require that
your domain name point to a new IP address. As
a result, our DNS records will need to be updated
to reflect the new IP number, which will result
in a propagation delay as this new information
propagates across the Internet. To ensure a seamless
transition of your site to the new server, you
will need maintain two copies of your site (one
on the old server and one on the new server) for
a period of approximately 5 days, or until the
new DNS information is fully propagated across
the Internet.
2) If you
are using "hit" counters on your web
pages, the counters may reset to zero. Our Technical
Support staff can reset them to a specific number,
but you need to e-mail your domain name as well
as the counter name(s) and desired settings to
support . Be sure to include your domain name
in the subject line of the message.
3) If you
are using the secure processing feature (SSL)
and you do not have your own Verisign certificate,
you will have to change the server number when
referencing the secure server in your HTML as
described in our SSL instructions.
4) If you
have installed any custom scripts that reference
the server number upon which your account currently
resides, please contact support for more information
about making scripts server independent.
If you accept
the above consequences, please cut and paste these
four points so we can verify that you have read
this information and select the plan that is appropriate
for your needs. Send this information via e-mail
to sales. Be sure to include your domain name
or UserID and the plan you wish to change to.
|
